Video Piggy help and frequently asked questions
Errors during file download
Proxy server issues
How do I register Video
registration key does not work
I haven't received a
What are the system requirements for Video Piggy?
Video Piggy requires Windows 98/Me/2000/XP/2003 to run. 10 MB disk
space is required for installation, and a minimum of 128 MB of memory is
I receive an error during file donwload "no video was
found on the page"
Please check our issues
page to see if you need to upgrade your Video Piggy version. Video
sites often make changes which make it necessary to modify our software.
If upgrade doesn't help, make sure you entered a valid video page URL.
Try viewing the page in Internet Explorer, to see if it loads correctly
and indeed contains the video. Currently Video Piggy allows
downloading videos from teh following websites: YouTube, Google Video,
Metacafe; trying to download videos from other sites will result in this
If the page loads correctly in Internet Explorer, and is from a
supported site, please check our current issues page.
I receive an error during conversion "cannot open
The output file you specified to be saved on your computer cannot be
created by the converter. Most probably causes are: it already exists and
is open in another program (like Windows Media Player), was specified on a
read-only filesystem (like CD-ROM), you do not have permissions to create
a file in that directory, etc.
I receive an error during conversion "unsupported
Try to upgrade your DirectX version to latest release from Microsoft
website. If it doesn't help, check our current issues page.
The video file won't play, or the sound is missing
Check our current issues
The video file has 0 bytes
An error occured during file conversion. In almost all cases, an
appropriate error message will be displayed in such case after the
The video file has only 15 seconds, and I know that the
original video was longer
You are using unregistered version of Video Piggy. Register it
to get full functionality.
I need to use a proxy server to download Web pages,
where do I enter proxy information?
Video Piggy uses default proxy server defined in Internet
Options of your Windows machine. To change these settings, open Control
Panel and click the Internet Options icon, or launch Internet Explorer,
and select Toos > Internet Options from the menu.
My proxy server requires me to use a password, where do
I enter it?
Currently Video Piggy does not allow to enter a password for
HTTP proxy, but you can use a simple workaround. Launch Internet Explorer
and visit the video page youw ant to download. When asked for a login and
password for your proxy, enter them. From now on, Video Piggy will
use the login and password you netered in Internet Explorer for all
subsequent file downloads.
How do I register Video Piggy?
To recive unlock key and be able to convert videos longer than 15
seconds, launch Video Piggy, click the "Menu" button and select
"Register" from the menu. A Web page will be launched with the
My registration key does not work
This can happen only if you entered incorrect software ID during the
registration. Contact us with your registration key and correct software
ID (shown after choosing Menu > Register) to obtain a new key.
I haven't received a registration key
This can happen only if you did not click "Finalize order" button after
making the purchase. Contact us with your order ID (contained in your
order confirmation email) and correct software ID (shown after choosing
Menu > Register) to obtain the key.